AI TransformationProperty tech

AI support for property owners

Client: A Polish short-term rental management company
Role: AI product strategy and delivery
Scale: Owner self-service and support operations

Challenge

Give property owners immediate, reliable support inside their owner panel without making them search through procedures or wait for routine answers.

Results

Built Owner Care, a conversational support assistant grounded in approved knowledge that answers questions about settlements, invoices, agreements, bookings, service requests and apartment management, while directing unresolved cases to the Owner Care team.